Assertiveness is the quality of being self-assured and confident without being aggressive. Self-confidence and assertiveness are not the same thing, but they are intrinsic to each other. People with high self-confidence and assertiveness are successful when they know how to implement each skill effectively.

Gain an understanding of what assertiveness and self-confidence each mean (in general and to you personally) and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect on all of them.

KEY LEARNING POINTS

In this course, you will learn how to:

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing.
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
• Utilize methodologies for understanding your worth — and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages”
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

ADVANTAGES OF THIS COURSE

• Improve your assertiveness and self-confidence without coming across as arrogant
• Use your skills in both your personal and professional life
• Implement the knowledge as soon as you finish the course
• Skills that are transferable in any industry
• Skills that can be utilised in presenting, selling, or even speaking in social events