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ITIL® Practitioner Exam

ITIL® Practitioner Exam

If you need to prove your Practitioner level credentials with ITIL®, the globally-trusted approach to IT Service Management (ITSM), then this is the ideal way to make it official by gaining your qualification. ITIL® Practitioner, a new addition to ITIL®, has been developed with the aim of helping organisations increase the value they obtain from ITIL® through practical guidance to adopt and adapt the framework to support the business.

Who is the Exam For?

The ITIL® Practitioner Exam is for IT Service Management professionals who have already gained their ITIL® Foundation qualification, indeed this is the only prerequisite for sitting the exam. Candidates will also have undertaken the necessary Practitioner-level training that will have embedded the specialist skillset needed to move beyond the basics of IT Service Management to become confident using the ITIL® framework as a tool to facilitate business change, transformation and growth within organisations.

How Does it Work?

On signing up for the ITIL® Practitioner Exam, you are free to book the exam online at a time and place of your choosing from a wide range of options. This makes it the ideal solution both for IT professionals and businesses seeking to formalise employees’ ITIL® Practitioner abilities.


Passing the ITIL® Practitioner Exam proves you have the following in-demand IT Services Management skillset.

  • Prove your knowledge of how to introduce, apply and adapt ITIL® within a business or organisation.
  • Get confident with the new practical techniques that will help you make a positive difference in a workplace.
  • Learn how to leverage Continual Service Improvement (CSI) to maximise the benefits of ITIL® and make a measureable impact.


  • After passing the exam there is a clear training pathway to the next level with ITIL®.
  • Gaining ITIL® Practitioner status will pave the way to promotion by proving you’ve got what it takes to succeed in the demanding IT Services Management industry.
  • The sole prerequisite to taking the exam is passing the ITIL® Foundation qualification.
  • ITIL® Practitioner is worth three credits towards the ITIL® Expert qualification.

Confirm exam compatibility here.

The ITIL® exams are delivered by e-Careers, an Approved Examination Organisation (AEO) and our official partner.

Course Code
2 gigahertz (GHz)
2 GB
Free Disk space
1 GB Free Space Required
Operating Systems
Windows Vista
Mac OS
Min. Screen Resolution
1024 x 768
Internet Explorer 10 or above
Google Chrome
Safari 8
Mozilla Firefox
Windows, Mac, iPhone, iPad, Android



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